Shipping policy
Shopping Instructions
- You can register an account on the official website and pre-save recipient information to make the checkout process smoother. You can also view order status and order history. (There is a button with a person icon on the top right corner of the homepage. Clicking on it will reveal an option to register an account. Enter your email and password to become a member.)
- Register as a new member to receive a welcome gift of 100 NT discount coupon. Upgraded members can enjoy more prestigious benefits.
- Each order is processed separately, and shipping fees and combination discounts are not calculated together.
- Overdue orders cannot be restored. Please re-order according to the inventory and promotional offers displayed on the official website at the time of ordering.
- All promotional discount codes and member discount codes can only be used once and cannot be changed or refunded after use. Once an order is established (regardless of payment), it is automatically activated by the system and cannot be restored after use.
- After payment, item adjustments cannot be made. Please double-check the ordered items, sizes, colors, and quantities before checkout as mentioned above.
Payment Instructions
This official website accepts ATM virtual account remittance (orders will be automatically cancelled if not paid within 24 hours), credit cards, LINE PAY, JKO Pay, PAYPAL, and convenience store payment (711, Family Mart).
ATM transfer: After making a payment within 24 hours, there is no need to inform us of your remittance account. Once your payment is received, your order will be automatically updated to "paid" status.
* If the payment is delayed, it will no longer be received, and the original order will be considered invalid. Please place a new order.
Shipping Methods
This official website offers home delivery (limited to Taiwan island/offshore islands), convenience store pick-up (711, Family Mart), and overseas shipping. Shipping is not available on Saturdays, Sundays, and national holidays.
* For domestic and overseas orders, please ensure that the information is filled in correctly. If the delivery fails due to incomplete or incorrect recipient information, the buyer will be responsible for the re-shipping fee.
* After placing an order (excluding the day of ordering), it will be shipped within 1-3 working days, excluding holidays. If there are more orders or uncontrollable natural disasters during festive holidays, the shipment may be delayed. The actual shipping time will be based on the shipping notification email you receive. We apologize for any inconvenience.
Delivery Time
"In Stock"
Home Delivery: It takes about 3-7 days for products to be shipped sequentially, and the delivery will be adjusted according to the domestic region.
Convenience Store: It takes about 3-7 days for products to be shipped sequentially. After shipment, it will take about 2-3 days to arrive at the store, and a notification SMS will be sent.
Overseas: It takes about 3-7 days for products to be shipped sequentially, and the delivery will be adjusted according to the overseas region.
Home Delivery Fee (Main Island/Offshore Islands)
Taiwan Main Island: Products are delivered by Black Cat, and a flat fee of 100 NTD will be charged regardless of the number of items.
Taiwan Offshore Islands: Products are delivered by Black Cat, and a flat fee of 220 NTD will be charged regardless of the number of items.
The following areas do not provide Black Cat delivery service:
- Yilan County - Diaoyutai Islands (all)
- Kaohsiung City - Dongsha Islands (all), Nansha Islands (all)
- Penghu County - Magong (Huji Island, Tongpan Island), Wang'an (all), Qimei (all), Baisha (Dacang Island, Yuanbei Island, Niaoyu Island, Jibei Island)
- Kinmen County - Lieyu Islands (Dadan Island, Erdan Island), Wuqiu (all)
- Taitung County - Orchid Island (all)
For overseas regions, EMS/SF Express is used, and the shipping fee is determined by weight and volume.
Current delivery areas: China, Hong Kong, Macau, Malaysia, Singapore, Australia, United States
Convenience Store Pick-up
You will be notified via SMS when the package arrives at the store. The waiting period for convenience store pick-up is about 7-14 working days, depending on the SMS notifications. For urgent orders, please consider before placing an order.
* If you choose convenience store pick-up, please make sure to fill in the name that matches your ID card in the order, and bring your ID card to pick up the package.
* Please note that if the package is not picked up or refused and returned (counting from 7 days after shipment), you will be responsible for a logistics handling fee of 100 NTD. If the package is not picked up without valid reasons or intentionally for 3 times or more, the company has the right to suspend this delivery option. Please be aware of your own rights.
There are limitations on the size and weight for convenience store pick-up (weight ＜ 5kg, length + width + height ≦ 105cm, longest side ≦ 45cm, other two sides ≦ 30cm). The system will automatically determine if the package exceeds the size limit, and you will not be able to choose convenience store pick-up. If you still want to choose pick-up, please place separate orders.
Package Tracking
After the package status shows "shipped," you can inquire about the package number from customer service the next day and use the following links to check the delivery progress:
Home Delivery Package Tracking: T-Cat
Convenience Store Package Tracking: 7-11, Family Mart
Overseas Package Tracking: SF Express, Chunghwa Post (EMS).
- You can register an account on the official website and pre-save recipient information to make the checkout process smoother. You can also view order status and order history. (There is a button with a person icon on the top right corner of the homepage. Clicking on it will reveal an option to register an account. Enter your email and password to become a member.)
- Register as a new member to receive a welcome gift of 100 NT discount coupon. Upgraded members can enjoy more prestigious benefits.
- Each order is processed separately, and shipping fees and combination discounts are not calculated together.
- Overdue orders cannot be restored. Please re-order according to the inventory and promotional offers displayed on the official website at the time of ordering.
- All promotional discount codes and member discount codes can only be used once and cannot be changed or refunded after use. Once an order is established (regardless of payment), it is automatically activated by the system and cannot be restored after use.
- After payment, item adjustments cannot be made. Please double-check the ordered items, sizes, colors, and quantities before checkout as mentioned above.
Payment Instructions
This official website accepts ATM virtual account remittance (orders will be automatically cancelled if not paid within 24 hours), credit cards, LINE PAY, JKO Pay, PAYPAL, and convenience store payment (711, Family Mart).
ATM transfer: After making a payment within 24 hours, there is no need to inform us of your remittance account. Once your payment is received, your order will be automatically updated to "paid" status.
* If the payment is delayed, it will no longer be received, and the original order will be considered invalid. Please place a new order.
Shipping Methods
This official website offers home delivery (limited to Taiwan island/offshore islands), convenience store pick-up (711, Family Mart), and overseas shipping. Shipping is not available on Saturdays, Sundays, and national holidays.
* For domestic and overseas orders, please ensure that the information is filled in correctly. If the delivery fails due to incomplete or incorrect recipient information, the buyer will be responsible for the re-shipping fee.
* After placing an order (excluding the day of ordering), it will be shipped within 1-3 working days, excluding holidays. If there are more orders or uncontrollable natural disasters during festive holidays, the shipment may be delayed. The actual shipping time will be based on the shipping notification email you receive. We apologize for any inconvenience.
Delivery Time
"In Stock"
Home Delivery: It takes about 3-7 days for products to be shipped sequentially, and the delivery will be adjusted according to the domestic region.
Convenience Store: It takes about 3-7 days for products to be shipped sequentially. After shipment, it will take about 2-3 days to arrive at the store, and a notification SMS will be sent.
Overseas: It takes about 3-7 days for products to be shipped sequentially, and the delivery will be adjusted according to the overseas region.
Home Delivery Fee (Main Island/Offshore Islands)
Taiwan Main Island: Products are delivered by Black Cat, and a flat fee of 100 NTD will be charged regardless of the number of items.
Taiwan Offshore Islands: Products are delivered by Black Cat, and a flat fee of 220 NTD will be charged regardless of the number of items.
The following areas do not provide Black Cat delivery service:
- Yilan County - Diaoyutai Islands (all)
- Kaohsiung City - Dongsha Islands (all), Nansha Islands (all)
- Penghu County - Magong (Huji Island, Tongpan Island), Wang'an (all), Qimei (all), Baisha (Dacang Island, Yuanbei Island, Niaoyu Island, Jibei Island)
- Kinmen County - Lieyu Islands (Dadan Island, Erdan Island), Wuqiu (all)
- Taitung County - Orchid Island (all)
For overseas regions, EMS/SF Express is used, and the shipping fee is determined by weight and volume.
Current delivery areas: China, Hong Kong, Macau, Malaysia, Singapore, Australia, United States
Convenience Store Pick-up
You will be notified via SMS when the package arrives at the store. The waiting period for convenience store pick-up is about 7-14 working days, depending on the SMS notifications. For urgent orders, please consider before placing an order.
* If you choose convenience store pick-up, please make sure to fill in the name that matches your ID card in the order, and bring your ID card to pick up the package.
* Please note that if the package is not picked up or refused and returned (counting from 7 days after shipment), you will be responsible for a logistics handling fee of 100 NTD. If the package is not picked up without valid reasons or intentionally for 3 times or more, the company has the right to suspend this delivery option. Please be aware of your own rights.
There are limitations on the size and weight for convenience store pick-up (weight ＜ 5kg, length + width + height ≦ 105cm, longest side ≦ 45cm, other two sides ≦ 30cm). The system will automatically determine if the package exceeds the size limit, and you will not be able to choose convenience store pick-up. If you still want to choose pick-up, please place separate orders.
Package Tracking
After the package status shows "shipped," you can inquire about the package number from customer service the next day and use the following links to check the delivery progress:
Home Delivery Package Tracking: T-Cat
Convenience Store Package Tracking: 7-11, Family Mart
Overseas Package Tracking: SF Express, Chunghwa Post (EMS).